Privacy Policy – Vitalspares

VitalSpares built the VitalSpares website and mobile application as a free service (“Service”). This Privacy Policy explains how VitalSpares (“we”, “our”, “us”) collects, uses, and protects your information when you use our website, application, or services.

Protecting your privacy is extremely important to us. This policy applies only to our online activities and is valid for website/app visitors regarding information shared or collected through VitalSpares. It does not apply to information collected offline or through channels other than our platform.

Your Consent

By using our website or mobile app, you consent to our Privacy Policy and agree to its terms.

Information We Collect

We may ask you to provide certain personal information, which will be clearly explained at the point of collection. This may include:

• Name, phone number, email address, and location
• Message contents and files/images you upload
• Audio messages recorded for Parts Requests / Inquiries
• Device and usage data (browser type, time on pages, IP address)
• Information you choose to provide when creating an account

If you contact us directly, we may receive additional information such as your message details, attachments, or other data you choose to share.

How We Use Your Information

We use collected information to:

• Provide, operate, and maintain our website and mobile application
• Improve and personalize user experience
• Understand how users interact with our platform
• Develop new features, services, and functionality
• Communicate with you regarding customer support, updates, or alerts
• Send important notifications or marketing emails (where permitted)
• Detect and prevent fraudulent or harmful activities

Cookies and Tracking Technology

VitalSpares uses cookies to optimize user experience by customizing content based on browser type, preferences, and usage. You can disable cookies from your browser settings.

Third-Party Services

Our website may contain links to third-party websites or use third-party advertising networks. These external sites have their own privacy policies, and we are not responsible for their practices.

Data Sharing

We do not sell, trade, or rent users' personal data. However, information may be shared with:

• Third-party vendors (only when required to provide services)
• Law enforcement if required by legal obligation

GDPR Data Protection Rights

Under GDPR, users have the following rights:

• The right to access your data
• The right to rectification of incorrect information
• The right to erasure (under certain conditions)
• The right to restrict or object to processing
• The right to data portability

Children’s Privacy

We do not knowingly collect personal information from children under 13. If you believe your child has provided such data, please contact us so we can promptly remove it.

Contact Us

If you have any questions about this Privacy Policy or require more information, you may contact us through the information provided on our Contact Us page.